London Dry Cleaning Company (UK) Limited

Terms & Conditions

Last Updated: 20/06/2025

We aim to provide fair, professional, and transparent service to all our customers. Please read these Terms & Conditions carefully before using our services.

We encourage customers to read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies before using our services.

Read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies.

Read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies

1. Wash, Dry & Fold (Service Washes)

For detailed information, please read the full Terms and Conditions of London Dry Cleaning Company. Learn about our service policies on our website.

  • Customers are responsible for separating colours and checking the suitability of items before handing over garments. Items should be sorted as you would at home.

    We remind our customers to read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies and practices.

  • Please check all pockets for personal items (e.g., pens, tissues). We are not liable for damage caused by items left in garments.

    Before making a decision, customers should read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies.

  • Wash & Fold is priced per 6kg load:

    • 0–6kg = 1 load, 6–12kg = 2 loads, and so on.

      For clarity on our processes, please read the full Terms and Conditions of London Dry Cleaning Company. Learn about our service policies.

    • Mixed loads requiring separation (e.g., lights and darks) will be charged as multiple loads, even if they weigh under 6kg.

    • Bulky items that are too large for a 6kg machine may be charged as two separate loads.

      We advise that you read the full Terms and Conditions of London Dry Cleaning Company. Learn about our service policies to avoid any misunderstandings.

  • Non-tumble dry, hand-wash-only, feather-filled, or delicate items are not permitted in the Wash & Fold service.

2. Curtain Cleaning

It is essential to read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies before placing an order.

Curtains are cleaned at the owner’s risk and subject to the following:

  • Cleaning without affixed manufacturer care labels is done at the customer’s risk.

    Please ensure you read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies regarding cleaning items.

  • Sun damage (UV rot) may cause tearing during the cleaning process.

  • Blackout or vinyl linings may blister, peel, or detach.

    For your benefit, read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies and the risks involved.

  • Shrinkage of up to 3% may occur, especially for interlined curtains. Specialist cleaning with lower drying temperatures is recommended.

  • Weak stitching or hems may loosen during the process.

    To maximise satisfaction, we recommend that you read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies carefully.

  • Water-based stains are difficult to remove, and results are not guaranteed.

3. Leather, Suede & Sheepskin Cleaning

We urge our customers to read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies to understand the risks.

All leather and suede items are cleaned at the owner’s risk and may experience:

  • Colour loss due to solvent-sensitive dyes.

    Before proceeding, please read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies related to materials.

  • Visible imperfections (scars, veins, wrinkles) post-cleaning.

  • Shrinkage from overstretched hides.

    Your awareness of our policies is essential; please read the full Terms and Conditions of London Dry Cleaning Company. Learn about our service policies.

  • Adhesive bleed-through resulting in staining.

  • Colour transfer between multi-coloured panels.

    To mitigate potential issues, we recommend that you read the full Terms and Conditions of London Dry Cleaning Company. Learn about our service policies regarding your items.

  • Decorative trim (e.g., rhinestones, sequins, vinyls) may become damaged or detached.

4. Dry Cleaning by Weight (Bulk Cleaning)

Ensure to read the full TERMS & CONDITIONS of London Dry Cleaning Company. Discover our service policies for optimal results.

  • This low-cost service limits liability to £35 per item.

  • No household textiles (e.g., duvets, curtains) are accepted in this service.

    As part of our commitment to transparency, please read the full Terms and Conditions of London Dry Cleaning Company. Learn about our service policies.

  • Customers are responsible for separating lights and darks and verifying the suitability of the fabric.

5. Pest Eradication Cleaning (Bedbugs/Moths)

Before using our services, read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies thoroughly.

  • This is a bulk cleaning service for heavily affected garments.

  • A surcharge applies due to additional handling and disinfection.

    To ensure clarity, please read the full TERMS & CONDITIONS of London Dry Cleaning Company. Learn about our service policies in detail.

  • Customers must separate laundry by fabric type and colour prior to collection.

  • Items unsuitable for tumble drying or dry cleaning will not be accepted.

    Understanding our policies is vital; please read the full Terms & Conditions of London Dry Cleaning Company. Learn about our service policies.

6. Customer Instructions

  • Clear instructions must be provided, including name, contact details, item type, service requested, and any specific requirements.

  • In the absence of instructions, garments will be processed according to the care labels and our professional judgment.

7. Payment Terms

  • Orders must be paid in full before delivery, unless payment is made by cash on delivery.

  • First-time card payments must be made by phone during office hours.

  • Regular customers may set up secure card accounts for seamless billing.

  • BACS and cheque payments are available to selected business accounts only.

  • Overdue accounts may incur interest and loss of discounts.

8. Estimates & Quotes

  • Estimates are indicative and given before items are inspected in our facility.

  • Quotes are confirmed prices issued after in-house inspection and are only provided upon request. Otherwise, cleaning proceeds per our standard price list.

9. Stain Removal

  • While we use the most advanced techniques, stain removal is not guaranteed.

  • Items will be re-cleaned once, free of charge, upon request; however, the original charges remain.

10. Trims & Accessories

  • We are not liable for damage to trim elements, such as buttons, buckles, zippers, badges, or sequins.

  • These components may be affected by cleaning and pressing due to manufacturer defects or wear and tear.

11. Missed Deliveries

  • Delivery may be delayed due to re-cleaning, drying time, or machinery issues.

  • If a return date is critical, please state this at the time of collection.

  • Failed deliveries due to customer absence may incur a re-delivery charge.

12. Minimum Order Values

  • Central London: £50 minimum

  • Outer London: £100 minimum

  • Minimums may be adjusted based on distance, parking, and access conditions.

13. Delivery Confirmation & Liability

  • Customers must sign the driver’s manifest to confirm collections and deliveries.

  • Claims for missing items will not be accepted without signed proof of loss.

  • Unattended collections and deliveries are at the customer’s own risk.

14. Care Labels

  • Garments are cleaned strictly according to the care label, unless instructed otherwise in writing.

  • Items cleaned in a manner contrary to the label instructions are processed at the customer’s risk.

15. Unclaimed Items

  • Items uncollected for over 2 months will be donated to charity.

16. Compensation & Liability

  • Claims for damage or loss must be made within 48 hours of delivery or collection.

  • Limits of compensation:

    • Standard cleaning: Up to 25 times the cleaning charge per item

    • Specialist items: Up to £400 per item

    • Wash & Fold: Up to £80 per 6kg load

  • Compensation is based on fair wear and tear, age, and condition (per TSA/ABI guidelines).

  • Lost item claims are typically resolved within 4 weeks.

  • Consequential loss is not covered (e.g., the need to purchase a replacement suit for an urgent event).

17. Prices

  • Prices are subject to change without prior notice and are updated online or in-store.

If you have questions, please get in touch with us at:
📞02077949096   –   07859810207     | 📧 Londondrycleaningcompany@gmail.com
🌐 https://londondrycleaningcompany.com